The Value of the ‘Value-Add’

Companies often talk about the importance of ensuring a positive customer experience – many believe this is the key to business success. Without loyalty, credibility and client acquisition, organizations quickly buckle at the knees. Though it’s easy to talk about the importance of a positive customer experience, how can organizations actually deliver this? Well, it’s […]

Learn, Apply, Reinforce

“Reinforcement is a series of well-balanced push and pull communication moments strategically designed, delivered and timed to drive business impact and lasting behavior change.” – Mindmaker, training reinforcement organization Reinforcement encourages the establishment of a good repetitive pattern. And following training, as we’ve learned, repetitiveness and the review of new skills help us combat that […]

CASE STUDY: Customized Training to Drive Culture Change

A large North American manufacturer partnered with Glass of Learning to take part in training that would develop and improve their leadership approach. The training targeted frontline supervisors and included a support program for managers. The company has 14 factories in the US and Canada. The initial roll-out began in the US and because of […]

Ramp-up Training for Frontline Leaders

Although obvious, it needs to be repeated: frontline leaders are representatives of an entire organization. They strongly affect whether employees are motivated, dedicated or inefficient.   Since frontline leaders have such an influence over an organization, proper training, motivation and investment in their growth is crucial for personal success and ultimately the company’s success. According […]