3 Tips for Successful Measurement

It starts from the outset. Effectively evaluating the impact of corporate learning begins during the needs assessment. First, identify the organization’s objectives and stakeholder expectations: what matters most to them and what behaviour change do they want to see from this training initiative? Then add the secret sauce – new habits of behaviour aligned with […]

The Value of the ‘Value-Add’

Companies often talk about the importance of ensuring a positive customer experience – many believe this is the key to business success. Without loyalty, credibility and client acquisition, organizations quickly buckle at the knees. Though it’s easy to talk about the importance of a positive customer experience, how can organizations actually deliver this? Well, it’s […]

Learn, Apply, Reinforce

“Reinforcement is a series of well-balanced push and pull communication moments strategically designed, delivered and timed to drive business impact and lasting behavior change.” – Mindmaker, training reinforcement organization Reinforcement encourages the establishment of a good repetitive pattern. And following training, as we’ve learned, repetitiveness and the review of new skills help us combat that […]

CASE STUDY: Customized Training to Drive Culture Change

A large North American manufacturer partnered with Glass of Learning to take part in training that would develop and improve their leadership approach. The training targeted frontline supervisors and included a support program for managers. The company has 14 factories in the US and Canada. The initial roll-out began in the US and because of […]

Adapting to Change

Adapting to change is often required following any corporate learning and it requires regular practise. Just like in physical training – where muscles need practise and frequent exercise to become stronger – new tactics introduced in training programs need to be kept up regularly so that our brains can better absorb the lessons and skills, […]