8 Conversations to Have With Your Team

According to Deloitte, 82% of business leaders see strong culture as a competitive advantage and to build it requires management’s interaction and personal connection with their direct reports and through valuable conversations. As outlined by Actionable Conversations, a platform focused on studying business learning challenges, there are eight conversations that leaders need to have with […]

Why Leadership and Agility Matter in Culture Change

“The pace of change is not going to let up.” – Sara Saddington, Managing Editor, Actionable Conversations It’s hard to believe that change, implemented with outdated training, was a standard practice used by many businesses as Sara Saddington, Actionable’ s Managing Editor points out in her blog post Increase Agility by Creating a Learning Culture. […]

3 Tips for Successful Measurement

It starts from the outset. Effectively evaluating the impact of corporate learning begins during the needs assessment. First, identify the organization’s objectives and stakeholder expectations: what matters most to them and what behaviour change do they want to see from this training initiative? Then add the secret sauce – new habits of behaviour aligned with […]

The Value of the ‘Value-Add’

Companies often talk about the importance of ensuring a positive customer experience – many believe this is the key to business success. Without loyalty, credibility and client acquisition, organizations quickly buckle at the knees. Though it’s easy to talk about the importance of a positive customer experience, how can organizations actually deliver this? Well, it’s […]

Learn, Apply, Reinforce

“Reinforcement is a series of well-balanced push and pull communication moments strategically designed, delivered and timed to drive business impact and lasting behavior change.” – Mindmaker, training reinforcement organization Reinforcement encourages the establishment of a good repetitive pattern. And following training, as we’ve learned, repetitiveness and the review of new skills help us combat that […]