Leadership is a journey, not a destination. This series of modules will build essential skills for front line leaders, and provide opportunities to practice the learning between modules with relevant activities. An Action Plan after each module provides a follow up guide for the leaders to support learning on the job. Building skills over time ensures application and retention of the learning.
Our model is to teach leaders to coach to the expected standards of performance. Standards provide a framework for establishing expected behaviours and coaching performance. When setting standards keep in mind:
- Reflect the highest level of achievement you are aiming for.
- Relate standards to an individual rather than to the team or the business, as these would be additional standards.
- Ensure the standards are within the circle of influence for the individual or the leader to perform.
Keep in mind, the lowest practice of behavior you accept, is what you will see reflected in performance.
What Leadership Road Includes
Module 1: Managing Performance
- Role of the Leader
- Coaching to standards
- Holding people accountable
Module 2: Communicating Effectively
- Communication styles
- Understanding the impact of perspectives
- Giving feedback
Module 3: Managing Time
- Establishing priorities
- Delegating responsibilities
- Urgency and importance priority matrix
Module 4: Conflict Resolution
- Recognizing hot buttons that lead to conflict
- Diffusing a situation
- Creating and adjusting mindset
Module 5: Developing Teams
- Guiding teams through stages of development
- Avoiding team dysfunctions
- Developing and implementing team goals
Module 6: Leading with Truth & Trust
- Creating a motivated culture
- Recognizing and interpreting the trust spectrum
- Developing pride in the company brand
Program Format
- 6- one-day programs which can be mixed and matched into 4hour modules
- Learning is experiential, hands on and learner centered
- Context and relevance for each audience is tailor to the organization
- Follow up activities that support learning transfer and behaviour change
Testimonial
This was a collaborative process of understanding our business and leadership needs, along with the experiential learning approach of Glass of Learning. The yearlong series of leadership modules delivered, introduced our restaurant leaders to new methods of coaching, managing and developing team performance. Leaders felt engaged, energized and prepared to manage their locations.
Cheryl McGlinchey Tim Hortons Franchise Owner
Contact us at: info@glassoflearning.com
